"Trust men and they will be true to
you; treat them greatly, and they will show themselves great." -- Ralph Waldo Emerson
Every
organization needs trust. Without it, people can feel invalidated and become
resentful.
From a
counterintuitive perspective, trust is always accompanied by mistrust. They
come in pairs whether you like it or not. Therefore, if you want to eliminate
mistrust, you will have to kill trust. If there is no dependency on trust,
people will have to relate to one another as their commitments. By killing
trust, people are honored as their word and their actions are always a direct
correlate of their words.
As for
greatness, I lost both my parents when I was 21. As the oldest of 4 children, I
was committed that what was left of the family continued to move forward in a
powerful way. One of the ways I did that was to treat my brother and sisters,
whose ages were 19, 16 and 12, as though they were truly great. Without
question, they accomplished things that you would never expect from someone
their age, even though I asked them to do tasks that they had no idea how to
do.
While my
expectations were for greatness, I guided them through many endeavors until
they were successful. This built confidence and allowed me to delegate
increasingly complicated tasks to them each passing day. Whether they succeeded
or failed in the beginning was irrelevant. It was more important that I was
committed to their greatness and took the time to develop it.
As Mr. Emerson
states, developing greatness in people will always outperform trust.
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