When serving as a leader, being human is important. Leaders are not directing and guiding machines. Peter F. Drucker said, "Leadership is not magnetic personality, that can just as well be a glib tongue. It is not ‘making friends and influencing people,’ that is flattery. Leadership is lifting a person's vision to higher sights, the raising of a person's performance to a higher standard, the building of a personality beyond its normal limitations."
To pull the best out of people, you sometimes have to