tag:blogger.com,1999:blog-2509085333697351595.post7751992848182553230..comments2023-07-07T05:20:45.573-04:00Comments on The Board of Veteran CEOs: What’s More Important Than Shareholder Value?Ted Santoshttp://www.blogger.com/profile/13297157208874765112noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-2509085333697351595.post-52492860524340952472017-03-20T16:46:56.940-04:002017-03-20T16:46:56.940-04:00Well said, Bob. Continuously exceeding customer e...Well said, Bob. Continuously exceeding customer expectations is critical. If you don't, your competitors will. Ted Santoshttps://www.blogger.com/profile/13297157208874765112noreply@blogger.comtag:blogger.com,1999:blog-2509085333697351595.post-91231294559264108492017-03-08T13:28:31.178-05:002017-03-08T13:28:31.178-05:00I believe that the sun source of continuing compan...I believe that the sun source of continuing company success is found in the relationship with theone's customers.<br /> <br />The customer has no inherent obligation to the supplier of goods and services; any relationship is derived from the extent to which the supplier can meet the customer's needs better that any alternative sources.<br /><br /> We cannot expect to keep our customers for long if we do not achieve the position with them of 'more, better, cheaper, facter' from their perspective.<br /><br />Shareholder return is a result of achieving the above goals, and unless you focus on those goals, generating sustainable shareholder returns will prove elusive.<br /><br />Anonymoushttps://www.blogger.com/profile/14201925772695246880noreply@blogger.com