Most of what is taught in business school has a focus on steady, incremental improvement. I don’t want to throw that out. I do, however, suggest that businesses can create quantum leaps. And the difference between the two processes is what defines leadership.
So, where do I start? I ask: What’s the difference between a manager and a leader? Managers become managers because they were great at solving problems. Those that make the transformation become senior managers. Senior leaders transform from problem solvers to problem creators. If a President or CEO spends more than 5%-10% of their time solving problems, they need to devise a plan to change that.